Privacy Policy

1. Who we are

The data controller for this website is Hebei Zhuojie Technology Co., Ltd.( "we", "us"). We design and manufacture automatic car wash equipment and use this site to present products and receive business inquiries.

2. Information we collect

We may collect and process:

• Inquiry and contact data — such as your name, company, country, email address, phone or WhatsApp number, and any message or project details you submit through forms or email.
• Correspondence — records of our communication when you request quotations, technical support or after-sales assistance.
• Technical and usage data — such as IP address, browser type, device type, referring URL and timestamps. This helps us secure the site and understand aggregate traffic patterns.

3. How we use information

We use personal information to:

• Respond to inquiries, prepare quotations and manage export-oriented sales discussions;
• Provide installation guidance, training coordination, spare parts and remote technical support;
• Operate, maintain and improve the website and our services;
• Comply with legal obligations and protect our legitimate interests, including fraud prevention and security.

4. Legal bases

Where applicable law requires a legal basis, we rely on your consent (for example when you submit a form), performance of a contract or pre-contract steps, our legitimate interests in running a B2B website and supporting customers, and compliance with legal duties.

5. Sharing and processors

We do not sell your personal information. We may share data with trusted service providers (such as hosting, email delivery or analytics) who process it on our instructions, and with authorities when required by law.

6. International transfers

We operate from China and may process data there or in other locations where we or our providers maintain facilities. We take steps designed to protect information in line with this policy and applicable law.

7. Retention

We keep personal information only as long as needed for the purposes above, including ongoing customer relationships, legal claims and statutory retention periods.

8. Your rights

Depending on your location, you may have rights to access, correct, delete or restrict processing of your personal data, to object to certain processing, to data portability, and to lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details below.

9. Cookies

We may use cookies or similar technologies that are strictly necessary for the site to function or to remember basic preferences. If we introduce additional analytics or marketing cookies, we will update this policy accordingly.

10. Children

Our website and services are directed at businesses and adults. We do not knowingly collect personal information from children under 16.

11. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site after changes constitutes acceptance of the updated policy where permitted by law.

12. Contact

For privacy-related requests or questions, email [email protected].

See also Terms of Use.